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Integration of Elma Community Edition and e-mail (MS Outlook).

Discussion in 'For developers' started by Олег, Aug 11, 2017.

  1. Олег

    Олег New Member

    Hello!
    Found the plug-in for MS Outlook:
    Https://www.elma-bpm.com/kb/help/Platform/content/Addition_modules_plugin_outlook_index.html

    Did everything according to the instructions:
    1. Established the Elma agent.
    2. Successfully authorized in ELMA Agent. In MS Outlook 2010 there is an ELMA tab with three function buttons.
    3. When an incoming message arrives from a counterparty whose card contains an e-mail address, the ELMA field with an icon and the name of the counterparty is displayed below the text of the letter.

    BUT for some reason in the counterparty card, on the Relationships tab does NOT automatically create a relationship of the "Letter" type.
    It turns out that integration does not work.
    Why?